Diploma in Hospitality Operations Management

Diploma in Hospitality Operations Management is a program dedicated only to UAE National students. The purpose of the program is to provide students with the needed knowledge, skills, and competencies in order to start a hospitality career. This program aims to help Emirati students to find excellent prospects in hospitality, tourism, and service industries and to contribute to the achievement of UAE’s vision of making hospitality management operations as one of the vital sectors among the most prosperous in the country.


After accomplishing the program the Emirati graduate will be able to:

  • Acquire hands-on experience in hospitality operations management.
  • Use necessary skills to solve multi-faceted situations using customer-centric approach.
  • Apply appropriate hospitality business tools in different business situations
  • Analyse business situations and assess their impact on hospitality operations.
  • Demonstrate leadership skills through proposing creative deliverables that speak to the heart and mind.


Diploma in Hospitality Operations Management for UAE Nationals

Modules   HOURS
English Communication in Hospitality      30
Food Production and Restaurant Operations Management      30
Information Technology for Hospitality      30
Lodging and Accommodation Management      30
Food & Beverage Cost Control      30
Hotel and Tourism Marketing      30
People Management and Leadership in Hospitality      30
Event Management      30
Customer Service Operations and Management      30
Total Study Hours270


This program will be delivered by highly qualified faculty members combining academic and international experience in hospitality operations management relevant to the courses they are teaching. HTMi Dubai uses student-centered learning approach in order to engage students in their learning experience and to allow them to be active and participative during classes. For this purpose, we balance theoretical and practical contents through the usage of a wide range of methods and tools e.g. simulation games, fieldtrips, role-plays, video projections and discussions, lectures, brainstorming and group works, real-life case studies and situations, software usage, and hands-on activities.


Student Selection Hospitality
  • Workshop: Working for hospitality industry
    challenges and rewards
  • English test
  • Student placement in English course
  • Interviews and Role-Plays
Student Admission Management            
  • Creating student files
  • Finalizing administrative procedure for admission
Student Orientation
  • Workshops
  • Orientation session
  • Hospitality professional speakers
  • Individual meetings for career exploration
Program Delivery
  • Course delivery (including all related activities)
  • Summative and formative assessments
  • Attendance follow-up
  • Academic advising and counselling
  • Career guidance meetings
Graduation Ceremony
  • Approval of final grades/scores
  • Graduation ceremony organization
Work Placement
  • Contact and visit periodically the company to follow-up with student progress



  • Successfully passed High School Attested copy of high school certificate and transcript.
  • Fluent in English
  • UAE National ID
  • Genuinely passionate about the Tourism Industry and Hospitality Management